Account access
Password help, profile settings, or managing your account.
View account helpNeed a hand with Orbius?
Find answers about your account, classes, study tools, and campus community. If you still need help, send us an email.
Start with what you need.
Choose a topic for quick steps, or jump to the questions below.
Classes & attendance
Timetable setup, course updates, or checking in to class.
View class helpStudy & community
Study Sensei, Study Pools, buddies, and campus features.
View study helpCommon questions
These steps cover the most common account and campus support requests.
How do I reset my password?
On the Orbius sign-in screen, tap Forgot Password and follow the instructions sent to your email. Check your spam or junk folder if you don’t see the message.
How can I update my timetable?
Open Timetable in Orbius. You can add classes manually or import a schedule from text, a photo, a camera scan, or a supported file.
How does class attendance check-in work?
When your lecturer starts an attendance session, use the check-in option they provide, such as scanning the class QR code or entering a PIN. If the check-in still fails, email us with the course and a short description of what happened.
Where can I get help with my course material?
Open Study Sensei to ask questions about material you provide, request an explanation, or make flashcards and a quiz from your notes.
How do I request account deletion?
In the app, open Settings, choose Delete Account, and follow the confirmation steps.
What should I include in a support email?
Tell us what you were trying to do, what happened, your device model, and your app version. A screenshot can help. Please don’t send your password or verification codes.
Still need help?
If you can sign in, use Help Center in the Orbius app to submit a request and track replies. If you can’t access your account, email us directly.